TERMS AND CONDITIONS
OF MEMBERSHIP
1. Our Agreement with You
1.1 The agreement between J2 Athletic Performance (hereafter 'J2', 'us', 'we' and 'our') and you is set out in and comprises:
The terms and conditions set out in this document and/or the J2 website;
The J2 Rules and Etiquette;
Your signed Application Form;
Your completed Payment Authority Form; and
Your completed Health Questionnaire or consent form.
(Agreement)
1.2 By submitting your Application Form you are acknowledging that you have read and understood all of the terms and conditions set out in the Agreement. If you do not understand any of the terms and conditions you should contact us for clarification before submitting your Application.
2. Your Membership with J2
2.1 You are becoming a member of J2 at the location set out in your Application Form. You are entitled to attend and use the Facilities during the hours the Facility is open for business. Please note that from time to time there may be temporary changes in the availability of our location(s) for the purposes of cleaning, improvements, repairs or maintenance, or functions or holidays.
2.2 As we expand and open more locations in the future, you will have the right to attend and use the facilities at other J2 location.
2.3 All use of our Facilities remains subject to your strict compliance with the J2 Rules applicable to each location and any Fair Use Policy or Rules are in force from time to time. We reserve the right to suspend your entitlement to use other locations if you do not comply with this Agreement. Some membership types may not be entitled to attend other locations.
2.4 Your membership is personal to you and is not transferable to any other person.
2.5 Your membership does not entitle you to bring guests who are not existing members or clients of J2 to use our Facility during unstaffed hours, or without our prior consent.
2.6 You agree that your entitlement to the use of the services for the agreed term is non-transferable, non-refundable, and non-suspendable except for the specific circumstances outlined herein.
2.7 We reserve the right to refuse entry to any person, including members, and have the right to cancel your membership without notice:
Where we, in our discretion, deem your behaviour in our facilities to be inappropriate;
Where you display behaviour that we consider to be inappropriate towards our staff or other members, agents, visitors or clients, including but not limited to behaviour that is harassing, discriminatory and/or threatening in nature;
Where you have intently, wilfully and repeatedly ignored safety instructions from our staff, including but not limited to the safety requirement of the use of the equipment contained within our facility and thereby placing yourself and/or other persons within our facility at risk; and
Where you have intently, wilfully and/or damage the equipment in our facility.
3. Start of Your Membership
3.1 Your membership starts on the date set out in your Application but only if you have:
Had a session with one of our Trainers or physiotherapists, signed these Terms, and your Application, and your Payment Authority Form and have submitted to us your Health Questionnaire together with any other medical details which we may reasonably require that you provide; and
3.2 At the end of your Minimum Commitment Period, you hereby expressly consent and agree for J2 to automatically renew your membership on a monthly basis unless you terminate your membership under this Agreement by providing at least 1 month's written notice.
4. Cancellation and Freezing Your Membership
4.1 You may place your membership on hold or "freeze" your membership by giving us notice in writing or completing a "Membership Freeze" form. While your membership is on hold you will not be entitled to use any of our facilities.
4.2 You agree to pay the Freeze Fee for each billing period during which your membership is on hold. If you request to place your membership on hold other than on the first day of our billing period, then you must still pay the Fee for the current billing period prior to your membership going on-hold. If you request to lift the hold on your membership other than on the first day of our billing period, then you agree to pay the Fee for the whole of that billing period (whether or not you used our facilities during that time).
4.3 You may place your membership on hold for up to 3 months. If you place your membership on hold during the Minimum Commitment Period, then the Minimum Commitment Period will automatically extend for the period which your membership was on hold.
5. Cooling Off Period
5.1 If you change your mind about your membership within 14 days of joining J2 you may request in writing a refund of any upfront fees from us (Cooling Off Period).
5.2 We will provide you with a refund subject to you returning any of our property (including access keys and any gifts we provided to you upon joining). If you have used our facilities during the Cooling Off Period, we will deduct from any refund the amount of any single visits you have made to a J2 location at the prevailing rates together with a reasonable administrative charge.
5.3 Your membership is otherwise non-refundable, and any request to cancel any membership for change of mind or any reason whatsoever after the Cooling Off period will not be granted.
6. J2 Rules and Etiquette
6.1 Your use of our facilities are subject to the J2 Rules and Etiquette which are in force from time to time for each of our locations.
6.2 You remain responsible for the conduct of your guests while they attend any of our locations.
6.3 J2 Rules and Etiquette will be displayed on our website and at each location.
7. Ending Your Membership
7.1 You may provide us with 14 days’ notice of termination of your membership in writing or by completing our nominated form.
7.2 You may terminate your membership immediately on providing written notice within 14 days of any of the following occurring:
We increase your Membership Fees other than in accordance with this Agreement;
We breach any term of this Agreement and fail to rectify that breach within 14 days of your written notice concerning the breach.
7.3 You may terminate your membership immediately if you suffer an injury or illness which prevents you from attending J2 for a period of at least two months and provide us with reasonable medical evidence of the injury or evidence. If you terminate under this clause your membership will be terminated at the end of the current billing period so long as we receive notice at least 5 days prior to the end of the billing period.
7.4 If your membership is on a month-to-month basis such that your initial period is over, you can cancel your membership if you give fourteen (14) days notice in writing. Your termination notice period starts only after we send back to you our written confirmation of receipt of your termination notice, which we shall do within seven (7) days of the date we receive your termination notice, and after your next direct debit occurs. Where either party terminates your membership any fees that you have not paid (for example, if you had not paid for the previous month) will need to be paid or we may take action to recover the outstanding payments.
7.5 If you elect to cancel the membership:
Any amounts paid to date of cancellation shall be non-refundable;
Any amounts then due and payable and unpaid shall be immediately recoverable without the necessity of any formal notice or demand; and
Any amounts which, but for the cancellation of the Membership, would have become payable during the initial period, shall be paid by you on the date on which, but for the cancellation, the amount would have become payable, and if not paid, shall be immediately recoverable without necessity of any formal notice or demand.
8. Fees
8.1 Unless you terminate this Agreement during the Cooling Off Period.
8.2 You are responsible personally for paying any Membership Fees and any other ongoing payments set out in your Application form as and when they fall due.
8.3 Your Membership Fees are due for the whole of each billing period even if you give notice of termination during a billing period. If you join us during a billing period your Membership Fee will be charged on a pro-rata basis for that billing period.
8.4 You agree to only pay your Membership Fee by direct debit or periodic credit card authority provided to us.
8.5 Any other fees which may become payable, such as for personal training or guest passes, will be set out in a separate price list. If you elect, we can charge these fees to your direct debit or authorized credit card.
8.6 If any Fees are outstanding, your right to use any of our facilities is suspended until those Fees are paid.
8.7 If your direct debit or direct credit is declined for any reason, you authorize us to charge you any fee charged to us by any third party payment processor plus an administrative fee of $50 per instance.
8.8 You cannot seek any reduction in your membership fees if J2 is closed for the following reasons:
Public holidays
Training and education courses
The gym cannot be staffed appropriately
Classes are cancelled or changed
The facility is hosting training
Treating practitioners are sick or
The gym temporarily closes due to a safety risk.
8.9 J2 will endeavor to give as much notice as possible for the above circumstances.
9. Changes to Fees
9.1 Your Membership Fee is fixed for your Minimum Commitment Period unless there is a change to the GST which we must apply to your Membership Fee in which case you
Physiotherapy Cancellation and no-show policy
In order to be respectful of the needs of other patients and staff, please be courteous and email promptly if you are unable to attend an appointment. If it is necessary to cancel your scheduled appointment, we require that you email at least 24 hours in advance. Emailing early in the day is appreciated.
Given the high demand for appointments, cancelling early allows another individual to access timely rehabilitative care.
For cancellations made within 12 to 24 hours of the appointment, a fee equivalent to your appointment cost will be applied.
No-Show Policy: A "no-show" refers to someone who misses an appointment without providing 24-hour notice to cancel. "No-shows" inconvenience both other patients in need of rehabilitative treatment and our clinicians, who may be sub-contracted and reliant on patient attendance for payment. Failure to attend a scheduled appointment will be recorded as a "no-show" in the patient's chart and will result in a fee to the equivalent of your appointment. This fee cannot be billed to ACC or your private insurer.